Terms and Conditions
Last Updated: 22/02/2025
Welcome to CherrieCreates! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to the following terms.
1. General Information
CherrieCreates is a business that sells handmade and personalised products, including t-shirts and other custom items. By purchasing from our website, you acknowledge and accept these Terms and Conditions.
2. Orders & Payment
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All orders must be placed through our website.
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Payment must be made in full at the time of purchase.
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We accept payments via credit/debit card, paypal, google pay, stripe.
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Orders cannot be processed until payment is confirmed.
3. Personalised & Custom Orders
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Customised products require clear instructions from the customer. When you check out, you will see a notes section, please enter any customisation information in that box.
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Once an order is placed, it cannot be changed or cancelled if production has begun.
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We are not responsible for errors in customisation due to incorrect details provided by the customer.
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Due to the personalised nature of these products, returns or refunds are not accepted unless the item is faulty.
4. Shipping & Delivery
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Orders are typically processed within 1-3 business days.
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Shipping times vary depending on location. Estimated delivery times will be provided at checkout.
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We are not responsible for delays caused by postal services or unforeseen circumstances.
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Customers are responsible for providing accurate shipping details. We are not liable for lost or delayed orders due to incorrect information.
5. Returns & Refunds
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Personalised items are non-refundable unless they arrive damaged or faulty.
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Non-personalised items can be returned within 14 days if they are unused and in original condition.
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To initiate a return, contact us at [email protected] with proof of purchase and details of the issue.
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Refunds will be processed once the returned item is received and inspected.
6. Intellectual Property
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All designs, images, and content on this website are the property of CherrieCreates.
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You may not reproduce, distribute, or use our designs without written permission.
7. Limitation of Liability
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CherrieCreates is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
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Our liability is limited to the value of the purchased product.
8. Privacy Policy
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We respect your privacy and will never share your personal information with third parties without consent, except as required by law.
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For more details, refer to our Privacy Policy.
9. Changes to Terms & Conditions
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We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page.
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Continued use of our website after changes are made indicates acceptance of the updated terms.
10. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Email: [email protected]
By using our website and purchasing our products, you agree to these Terms and Conditions. Thank you for supporting CherrieCreates!