Refund and Shipping Policy
Last Updated: 22/02/2025
At CherrieCreates, we strive to provide high-quality products and excellent customer service. Please read our Refund and Shipping Policy carefully before making a purchase.
Refund Policy
1. Returns and Refunds
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Personalised items are non-refundable unless they arrive damaged or faulty.
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Non-personalised items can be returned within **14 days **of delivery if they are unused and in their original condition.
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To initiate a return, contact us at [email protected] with proof of purchase and a description of the issue.
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Refunds will be processed once the returned item is received and inspected. Refunds will be issued to the original payment method.
2. Exchanges
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Exchanges are only available for defective or damaged items.
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To request an exchange, contact us within 3 days of receiving your order.
3. Cancellations
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Orders can be cancelled within 24 hours of placement if production has not begun on personalised items.
Shipping Policy
1. Processing Time
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Orders are typically processed within [insert processing time, e.g., 3-5 business days] before shipping.
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Personalised orders may require additional time based on design complexity.
2. Shipping Rates and Delivery Times
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Shipping costs are calculated at checkout based on destination and shipping method selected.
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Estimated delivery times:
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Standard Shipping: 3-5 working days
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Express Shipping: 1-3 working days
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Delivery times may vary due to external factors such as postal delays and customs processing.
3. International Shipping
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We offer international shipping to select countries. Additional customs fees or taxes may apply and are the responsibility of the customer.
4. Lost or Delayed Shipments
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We are not responsible for shipping delays caused by postal services or unforeseen circumstances.
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If an order is lost in transit, please contact us, and we will assist in resolving the issue with the courier.
5. Incorrect Shipping Information
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Customers are responsible for providing accurate shipping details.
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We are not liable for lost or delayed orders due to incorrect shipping information provided at checkout.
Contact Information
For any questions regarding our Refund and Shipping Policy, please contact us at:
Email: [email protected]
By making a purchase on our website, you agree to this Refund and Shipping Policy. Thank you for shopping with CherrieCreates!